How valuable?

As many of you know, Gunnar has been struggling with what we are now back to calling, "Mystery Rash." We saw a pediatric dermatologist, who for the basis of this blog will remain nameless.

Last week, Gunnar's regular doctors decided that it was time to move on to bigger and better things, so they gave us the names of a few dermatologists and a recommendation. We went to see nameless doctor the next day. Nameless was kind and worked us in on a day that nameless does not normally accept appointments for consults, just treatment. At the initial visit, Nameless was thorough, and I was impressed. We spent way to much money and were instructed to follow up in one week.

One week later and we were to be Nameless' first appointment of the day at 8:30. This was perfect because it would have given us enough time to be seen, drive Gunnar home, and for me the workaholic that I am be to an important district meeting in Old Town. Well...that plan didn't work.

Why you may ask?

Well...
     1. We arrived 10 mins early as requested, filled out more paperwork and sat down to wait to be called.
     2. We were called back at 8:45 (crap...already behind).
     3. At 9:10 I poked my head out to see what was going on and was assured that Nameless would be right with us.
     4. At 9:25 I repeated and received the same results.
(Officially the meeting is starting)
     5. At 9:40 Nameless enters the room, which did I mention Gunnar had already been instructed to disrobe, and as a result is really agitated.
     6. Nameless decides that the improvement isn't enough, but "Since <I> was in a hurry, <Nameless> will call in a prescription." Great more money.

I felt that at 5 pm that day, sufficient time would have passed to go pick up said prescription, so I waited 45 mins to be told that NAMELESS had not phoned or faxed over a prescription.

6PM Irate Momma Bear Call Made.

Friday, at 4:45 they decided to call back. Apparently NAMELESS forgot to make a note to call in the ointment before leaving the the weekend, but don't worry, we are going to take care of this for you today.

Can someone explain to me that at 4:30 on Saturday, my itchy baby boy still has no  ointment?

Does this office not value the well being of my son? Am I just a money pit to this doctor? Are they seriously this disorganized and unprofessional? What do I have to do to get them to help my son? Do I wait for Monday? DO I call the emergency line and demand answers? Do I play it cool like, nah this stuff happens? Or do I seek help elsewhere?